5 Easy Steps to Improving Your Security Guard Service
When property supervisors employ security guard companies they have an image in your mind of what their contract security force will look like, but also often what they get isn’t what they pictured. What we have discovered is that almost all security guard businesses are capable of providing the support that property supervisors want, but also often do not due to a lack of continuing quality management processes.
Security guard businesses are unlike any vendor a home manager usually hires. If you employ a painter, then you are able to see whether they are doing their jobs by looking at the walls. But when you employ a security guard business, how often can you determine if the protector company is performing their job including running background checks and drug screenings, providing great training to your guards, and effectively tracking and supervising your guards. In most cases they probably are, but it is important to employ a system of verification and quality management to make sure that issues connected with the lack of doing these jobs don’t begin to occur.
In this article we’ll talk five (5) simple actions to improving your security guard service and attaining everything you imagine as your perfect construction security guard.
Screen Your Guards Qualifications
In many states, guards have been mandated to have a predetermined amount of training before they can begin working as security guards. If your condition is one of these states, make sure your security guard company is compliant.
If you are in a state where there are no state requirements for guard certification, then investigate the type of training that’s being provided by your security company and ask yourself does it look adequate.
Additionally, is the security guard company performing background and drug screenings on all your guards until they send them to your own property? If they are, they should be providing you with verifications. If not, why?
Another superb way to display if the protector is a fantastic match for your house is to conduct a short”interview” to get a feel for the guard and to describe your expectations. This initial dialogue will tell you a lot about what to expect from that shield and it gives you a chance to ask another shield if you think it is essential.
Assess Guard Training
Though most security guard businesses have an extremely comprehensive orientation that introduces every shield to the business itself, in several cases the shield’s orientation to his assigned land isn’t quite as complete. We predict the orientation to the assigned land”Site Specific Training”. Find out what your website specific training looks like:
• Can it occur at your premises?
• How long is each new officer educated?
• How long does the security company double lender?
Determine the answer to every one of the questions and be sure they fit with what you feel is sufficient. You should even think about sitting in on your security guard company’s orientation and also your website specific training to acquire an understanding of what goes into preparing a shield to operate in your premises.
Protect supervision is one of the more important factors of good security guard support. When security businesses provide poor oversight, there isn’t enough emphasis put on preventing mistakes, problems, and complaints. Lack of oversight also removes the opportunity for the protector to learn and better understand their responsibilities. When the guards aren’t being supervised, they begin to feel their work isn’t important and they begin to find themselves as not as a region of the security team. When guards don’t feel like part of your team it generally contributes to unacceptable practices like unprofessional behavior, tardiness, and even theft.
Based on the arrangement of your contract, onsite managers may not be included. If your contract does not demand on-site supervision, how does your security guard company remotely oversee its defenses? Outside the normal security company field manager spot checks, the two methods of distant oversight that prove most effective are:
In case your guards must produce rounds of your premises, then a system for tracking them while on duty is indispensable. Officer Tour Tracking Systems offer a distant way of tracking the guards while they are on your premises. These tracking systems allow the security guard business to track the log and time the activity of the guards while they are making rounds to various areas on your premises. Most Officer Tour Tracking Systems can create reports that empower the security guard company to quickly acquire an understanding of if the protector is making rounds. The property manager should also be provided with an abridged version of these reports.
In addition to Officer Tour Tracking systems, we’ve discovered that having a system for guards to check in frequently with the security guard company provides a way of earning sure each guard is safe and alert. By having guards check-in frequently together with the security guard business, at least every 30 minutes, guards feel their security is important and being awake and attentive is an important part of their job.
Inspect Your Favorite
After hours inspections of your guards are always great ways of finding out exactly what is happening with your security as you aren’t there. During these inspections, be sure to ask your security guards questions about their responsibilities and duties to make sure they know their jobs. In fact, we suggest having your security guards audited regularly, formally (i.e. post review ) and (i.e. secret shopped) with a licensed security consultant as part of your continuing security program.
Firms like Asymmetric Strategies offer a free service aimed at doing exactly that. Bear in mind, when choosing a security consultant be sure the consultant isn’t actually a security guard business. If that’s the case, your audit is guaranteed to develop issues with your existing security guard business.